Returns & Refund Policy
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
1) Place your item in its original packaging – not the Shopbuycart box
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Shopbuycart Pick up
4) If you are sending it on your own make sure you seal it properly
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us, or
(b) Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 160 per kilogram of shipment.
Mvaska garments Ltd.
Returns Processing Centre – Front Office
S. C. F-67 , Phase 1
Model Town
Bathinda, Punjab, 151001
Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
(c) It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above in 4.(b)
(d) Drop Ship – We also offer you Returns Drop Ship facility for certain locations and constantly increasing our reach. Customers from these locations who would like to return their products can visit the centers and send their returns to Shopbuycart. This is provided to customers completely free of charge. Please get in touch with us to know if your location is served by this facility at this time.
. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.
Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Mvaska garments Ltd.
Returns Processing Centre – Front Office
S. C. F-67 , Phase 1
Model Town
Bathinda, Punjab, 151001
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
Refunds for courier charges are always in the mode of Shopbuycart Credits which can be redeemed on your future purchase.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.