TOP QUERIES
Q. Why have I not received my order yet? Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Go to home menu then my account and then track and click on TRACK ORDER to get real time status of your order.
Q. How do I place a return/replacement request on Shopbuycart? If you want to return/replace a product on Shopbuycart, please follow these steps: 1. Create a return/replacement request online. You can replace the product bought on Shopbuycart within 7-days of delivery.
2. Login to your Shopbuycart Account and go to my orders section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return/replacement option and fill in the required details.
5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.
Q. How do I place a cancellation request on Shopbuycart? If you wish to cancel your order, please follow these steps:
- Create a cancellation request online.
- Click on the Cancel link against your order in the my order section in My Account.
- Choose cancellation option and fill in the required details.
- Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
Q. I paid cash on delivery, how would I get the refund? If you chose to pay Cash on Delivery, the refund will be credited either in the form of Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
Q. How long will it take me to receive the refund for my return? We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Shopbuycart Cash that can be used for your future purchase on Shopbuycart or can be in the form of an NEFT transfer to your bank account.
Q. How long will it take me to receive the refund after I cancel the order? We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Shopbuycart Cash that can be used for your future purchase on Shopbuycart.
Q. What should I do if I find my package opened or tampered with upon delivery? Shopbuycart believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your my orders page within the specific period. We will look at it immediately and get back to you.
Q. If I receive a physically damaged product, can I get it replaced?Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don’t open the product yourself. Call the Shopbuycart customer care for further assistance.
Q. I have placed my order. What next? Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS.
Q. If I receive a wrong product, can I get it replaced? We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.
Q. Do I have to pay any shipping and delivery charges? Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on Shopbuycart, the shipping and delivery is provided free of cost.